In the past, Samsung has become a household name that is integrated into every aspect of people's daily lives.

At the same time, the company's products are firmly integrated into the business environment of many companies, thereby establishing Samsung as a global brand.

In order to explore the observed phenomena, the company will need to disassemble the current approach it uses to further its products and maintain its top position in the global market.

They take 3 decision areas about Samsung's operational management.
  1. Quality
  2. Human resource management
  3. Supply chain management

1. Quality

Samsung is one of the brands that have cemented its image in modern culture. To maintain the image of a highly efficient organization, Samsung has been focusing on the quality of its products extensively, updating the relevant requirements regularly and controlling the output rigidly.

The company has been exploring new methods of maintaining quality at high rates. For example, the integration of the 8-Point Battery Safety Check framework has allowed Samsung to avoid defects at the assembly stage of the production process.

In a similar way, the multi-layer safety measures protocol created by Samsung has contributed to establishing tighter control over the production stage of SCM and especially the assembly process.

Finally, in response to the recent issues with battery malfunctioning, the company has introduced the battery advisory group stage into the production phase.

2. Human resource management

Samsung’s approach toward HRM has been quite positive since the conception of the firm.
 
The organization started with a strategy that openly acknowledged the company’s willingness to diversify its team and cater to the requirements of multicultural representatives thereof.

While other companies would stop at the specified level of HRM innovations, Samsung continued to develop to attain the current status of a company that actively invests in its staff.

For example, the Human Tech prize that the company established in 2015 signifies that Samsung is ready to attract talented employees to help them explore their potential within the environment of the organization.

3. Supply chain management

Of all the elements of Samsung’s OM, the SCM deserves a special mention as the company’s crowning achievement.
The unique design based on five criteria that Samsung has distilled for the control of its SCM processes has provided the foundation for outstanding performance. 

Particularly, Samsung has devised the framework within which five key components are analyzed; these include cost competitiveness, timely delivery of the end product, supplier competitiveness, adequate response to market risks and human resource capacity.

The ability to manage data properly is one of the critical aspects of the framework that Samsung has devised. Owing to the elaborate information management framework that Samsung has developed, the company has been able to maintain its timely delivery standards across its SC, as well as provide adequate responses to emergent risks, including technological, social, environmental, and financial